This is usually a tech blog, but every now and then, we make an exception when there's something important to say. Today, I'm going to criticise a lot of our industry's understanding of support. Who is this article for? It's for every software engineer giving support to users and/or customers, and every manager who works … Continue reading The 5 Golden Rules of Giving Awesome Customer Support
Tag: Business
Open Source Doesn’t Need More Support. It Needs Better Business Models
Jamie Allen, Typesafe's Director of Global Services published an interesting point of view on Twitter: https://twitter.com/jamie_allen/status/557400131541020673 And he's right of course. We are constantly reminded of the fact that we should support FOSS projects on which we depend. Just recently, Wikipedia had this huge banner on top of it, asking for money, and we probably … Continue reading Open Source Doesn’t Need More Support. It Needs Better Business Models
Suis-je Groovy? No! What Pivotal’s Decision Means for Open Source Software
Today there was great news in the JVM ecosystem. Pivotal, the company who is committed to OSS has become a bit less committed: The reaction in the community were largely summarised by the hashtag #jesuisgroovy: https://twitter.com/jbaruch/status/557129532931469314 The interesting part in Pivotal's announcement is this one: The decision to conclude its sponsorship of Groovy and Grails … Continue reading Suis-je Groovy? No! What Pivotal’s Decision Means for Open Source Software
Modern Shareholder Value Hopes
So, everyone is discussing the $19B Facebook / Whatsapp deal, discussing it on every media. And Zuck says it was actually a bargain. Yeah right. A bargain. Read CNN's 10 other things Facebook could have bought with $19 billion. We at Data Geekery are more down to earth, selling actual value to our own customers. … Continue reading Modern Shareholder Value Hopes
On Degrading Merchandise Quality
I've just replaced 4 halogen bulbs in my appartment. When I threw the old ones into our recycling bin, I've noticed that there were already around 8 bulbs in there. From the last 5-6 months, only! This made me sad, as it shows how our consumer society works. Read on to learn how jOOQ strives to … Continue reading On Degrading Merchandise Quality
On MongoDB’s Success. Or Do Not Let Cynicism Kill Your Spirit
Success is a strange beast. On the bright side and true to entrepreneurial spirit, people admire those who are obviously successful. In the theory of our mostly capitalist societey, successful people worked hard for their success, and thus deserve it. In practice, there may be other mechanisms of success than working hard, but that's another story … Continue reading On MongoDB’s Success. Or Do Not Let Cynicism Kill Your Spirit