This is usually a tech blog, but every now and then, we make an exception when there's something important to say. Today, I'm going to criticise a lot of our industry's understanding of support. Who is this article for? It's for every software engineer giving support to users and/or customers, and every manager who works … Continue reading The 5 Golden Rules of Giving Awesome Customer Support
Tag: Support
jOOQ Newsletter: September 02, 2014 – Do You Really Need Support?
Do you really need support? Our apologies. We hadn't realised that we didn't advertise the support-free jOOQ licenses, which we had been offering for quite a while now well enough on our website. So we have fixed that now. We think that jOOQ is such a high quality, intuitive piece of software with a vibrant … Continue reading jOOQ Newsletter: September 02, 2014 – Do You Really Need Support?
Free Open Source with Commercial Support
Have you ever thought about "Free" Open Source with commercial support vs. commercial software? We have and we found that the following is true: Free Open Source Software with commercial support ... is the best business model for companies selling services for very complex OSS software where customers might lack skilled personnel. This includes things … Continue reading Free Open Source with Commercial Support
Jenkins (and Others) about Dropping Support for Java 5
As an Open Source developer, I'm used to trying to support as many reasonable things for my users as possible. However, this has never included support for Java 5, which itself is hardly supported by popular Java vendors anymore. Hence jOOQ requires Java 6 or more to compile and run. There is now an interesting initiative … Continue reading Jenkins (and Others) about Dropping Support for Java 5